Refund policy
Return Policy
We are committed to your satisfaction with every purchase from Detroit Golf Company. To facilitate the return process, please review our return policy below:
Returns Accepted for 30 Days: You have a window of 30 days from the date of purchase to initiate a return. Items returned after this period will not be eligible for a refund or exchange.
Return Shipping: Return shipping costs are the responsibility of the customer. You will be required to cover the shipping expenses for returning the item(s) to us.
No Restocking Fee: We want your return experience to be smooth and cost-effective. Therefore, we do not charge any restocking fees for returned items. You will receive a full refund for the original purchase price of the item(s) in your order.
No Final Sale Items: While most items are eligible for returns, please note that items marked as "Final Sale" are exempt from our return policy. These items are considered non-returnable and non-refundable.
Written Return and Refund Process: To initiate a return, please follow these steps:
- Contact our customer service team at detroitgolfco@gmail.com and provide your order number and the reason for the return.
- Our customer service team will guide you on how to package the item(s) and provide you with the necessary return address.
- Pack the item(s) securely in the original packaging or a suitable alternative.
- Arrange and pay for the return shipping. We recommend using a trackable shipping service.
- Once we receive the returned item(s) and inspect them, we will send you an email to confirm receipt and initiate the refund process.
Refund Process: Upon approval of the return, your refund will be processed and credited back to the original payment method used for the purchase within [number of days] days.
Contact Us: For any inquiries or assistance regarding returns, please reach out to our customer service team at detroitgolfco.com.
We appreciate your understanding of our return policy and thank you for choosing Detroit Golf Company for your shopping needs.